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New: Personal Access Token Authentication

Personal Access Token Authentication

Effective Date: December 5, 2025

We've made an important update to how JirAI connects to Jira. This change improves security and ensures that your access matches your Jira permissions.

What's Changing

JirAI now uses your personal Jira credentials instead of a shared service account. This means:

  • •Your permissions, your access: JirAI will only access projects you have permission to view in Jira
  • •Better security: No more shared credentials that could access projects you shouldn't see
  • •Personal accountability: All actions are tied to your own Jira account

What You Need to Do

One-time setup (takes about 2 minutes):

  1. •Click "Connect Jira" in the navigation bar
  2. •Follow the wizard to create a Personal Access Token in Jira
  3. •Paste your token into JirAI
  4. •That's it! You're connected

Creating Your Token

  1. •Go to Jira Personal Access Tokens
  2. •Click "Create token"
  3. •Give it a name (e.g., "JirAI")
  4. •Recommended: Set expiry to "No expiry" for convenience
  5. •Copy the token and paste it into JirAI

Benefits

  • •No project administrator action needed — if you can see a project in Jira, you can analyze it in JirAI
  • •Secure storage — your token is stored locally in your browser
  • •Easy to disconnect — click your avatar and select "Disconnect" anytime

Need Help?

If you have questions or run into issues, please reach out to:

Learn more about Personal Access Tokens: Atlassian Documentation

Questions? Contact us at pranay.gupta@keysight.com